Culture is the track record - by Luca Dellanna

(via Ray Grasso)

Culture is behaviour, not words:

Leaders who think organizational culture is a set of concepts attempt to change it using words and concepts – and inevitably fail, because organizational culture is not a set of concepts. It’s a track record.

Create a track record of rewards for those who exhibit the behaviours you want:

If you want your people to be more engaged, change the track record of caring […] to improve teamwork, improve the track record of interaction […] People won’t ask for feedback unless there is a track record of receiving helpful and actionable feedback that doesn’t feel personal.

Go deep on one behaviour at a time:

The trick is to not address all interactions at once – such a generic goal will produce a generic approach that won’t be effective. Instead, begin by picking one type of interaction and working on that. Instead, begin by picking one type of interaction and working on that. […] The more your actions show that in your team there is a good track record, the more people will [behave in the way you want].

Don’t expect change to happen without support:

they must also have the skills to do it in a helpful way that makes [them] want to have more such interactions in the future. This requires you to train and coach them