A Grand, Unified Theory of Team Conflict

managing conflict is really about managing expectations. The earlier you set expectations with others, and understand their expectations, the better you can prevent situations where mismatched expectations result in conflict.

Laying out all of your internal, secret expectations is hard and uncomfortable because we do it so rarely, but doing so is important.

The best way to manage expectations is to keep everything in the open. The more transparent you are about everything, the less chance there will be that expectations are mismatched